Job Description

Our client, a prominent company in the hospitality development sector, is seeking a Level II NOC Engineer for a fully onsite, overnight shift in Plano, TX . This is a direct-hire opportunity and a newly created role, ideal for candidates with a solid background in network protocols, server infrastructure, and system administration .

Comp : Up to $125K depending on candidate experience

What's In It For You:

• 100% Covered Healthcare for Both Employee and Family
• Company Paid Short-Term Disability
• Company Paid Life Insurance plus Company Paid Dependent Life Insurance
• Great 401K Match
• 18 Days PTO Accrued
• Team Members receive significant hotel discounts (internationally as well).

What You'll Be Doing:

• Ensure the stability and performance of the organization's IT infrastructure comprising of the company's networks, servers, and systems/applications.
• Continuously monitor network, server, and system performance using monitoring tools.
• Identify, analyze, and resolve network and system issues in a timely manner.
• Respond promptly to alerts and incidents, performing initial diagnosis and troubleshooting.
• Perform hands-on troubleshooting to resolve intricate network problems, collaborating with Level 1 engineers and other team members when necessary.
• Apply patches and updates to software and hardware as required.
• Ensure that backup systems are operational and backups are completed successfully.
• Ensure the continuous performance and availability of the IT environment, diagnose issues, and implement solutions to prevent downtime.
• Work closely with Level 1 engineers, Senior Engineers, and other departments to ensure seamless network operations and support cross-functional initiatives.
• Provide mentorship to Level 1 engineers, fostering their professional growth & development.

What You'll Bring:

• Associate's or bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Must be 21 years of age.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 3-5+ years of experience working in a Command Center or similar IT operations support role.
• Hands-on experience with network and system monitoring tools.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with operating systems (Windows, Linux, etc.) and network equipment (routers, switches, firewalls).
• Must be available to work varied shifts, including nights, weekends & holidays, to ensure 24/7 coverage.
• Provide off-hours support on an infrequent, but as needed basis during critical incidents. (Potential shifts may run 24/7 due to the need of the business.)

Bonus Points For:

• Relevant certifications (e.g., CCNA, CompTIA Network+, Microsoft Certified: Azure Fundamentals) are a plus. Knowledge of ITRS / Geneos is a plus.

Apply Today! CP # 8473

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