Job Description

ABOUT MONIQUE LHUILLIER

Established in 1996, the Monique Lhuillier brand has become synonymous with luxury, femininity, allure and unparalleled glamour. The company is one of the leading fashion houses in design, quality, and creativity. With a passion for creating collections that are both feminine and modern, Monique Lhuillier continues to design ready-to-wear, accessories and bridal collections that are luxurious, chic and true to her aesthetic.

ABOUT THE OPPORTUNITY

A Monique Lhuillier Operations Associate maintains boutique operations by receiving, handling, and managing inventory of merchandise in a timely and organized manner. The ideal candidate will be able to personify the Monique Lhuillier spirit through a deep understanding and conveyance of brand image and products.

ABOUT YOU

• Bachelor's degree in a business-related field
• 3+ years of operational experience in Luxury Retail
• Excellent organization and administration skills are required
• Advanced Microsoft office & computer skills, especially Excel is required
• Experience in Bridal Live or Slack a plus
• Outstanding oral and written communication
• Strong attention to detail in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Team Player Mentality
• This position requires standing, bending, climbing stairs, lifting and carrying up to 30 pounds
• Demonstrates strong decision-making skills
• Uses critical thinking skills to analyze problems and to recommend solutions
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Required to work a flexible schedule based on business needs that may include evenings and weekends; Saturdays are required

WHAT YOU’LL DO

• Inbound merchandise / supply receiving
• Outbound customer merchandise presentation, store-to-store transfers and all aspects of shipping and tracking
• Set standards for shipping etiquette and garment quality control
• Supports online sales with accurate and timely order fulfillment
• Responsible for all new merchandise tagging, selling floor representation, and back of house organization
• Manages BOH supply levels and completes store supply orders
• Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
• Organizes end of season returns
• Helps support and schedule maintenance needs for service providers
• Collaborates effectively with General Manager, Alterations Manager and Sales Team to provide high level of support in achievement of selling and customer service objectives
• Assists with all support roles both BOH and FOH to provide a high level of sales and operational support to ensure the overall best store experience
• Maintains thorough awareness of interior and exterior appearance needs and formulating requests for repairs
• Enforces all procedures and processes related to inventory movement and operational functionalities
• Maintains top level customer service standards when assisting customers and helping the sales staff meet customers’ demands
• Ensure the maintenance of inventory accuracy; Resolve and report discrepancies in a timely manner; Responsible partner for Quarterly Physical Inventory all facets
• Strong attention to detail used for all order entry, purchase order preparation and execution
• Responsible for completion of daily and monthly reporting in a timely and accurate fashion
• Maintain and monitor all status requests and shipping schedule for customer orders needed in to uphold client expectations and the Alterations Schedule

A reasonable estimate of the current hourly rate is $21.00-$27.00, annualized from $43,680 - $56,160. The rate of pay offered may vary based on job-related knowledge, skills, and experience.

ADDITIONAL INFORMATION:

FLSA Status: Non-Exempt

Benefits Include:

• Medical, Dental, and Vision
• Life Insurance
• 401(k)
• Paid Time Off
• Paid Company Holidays
• Exclusive Employee Sales
• Employee Discount

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