Job Description

Managing Director, HCM Implementation

At AllianceHCM, the Managing Director, HCM Implementation plays a critical leadership role in driving the successful onboarding of clients onto our HR and payroll systems. This position combines strategic leadership with hands-on execution and cross-functional collaboration. The ideal candidate will have a strong track record of leading implementation or customer success teams, particularly within SaaS or fast-paced environments, and will be passionate about client outcomes, team leadership, and continuous improvement.

Key Responsibilities:

• Direct, lead, and mentor a team of Implementation Specialists and Techs and additional supporting resources, responsible for onboarding new customers in alignment with the organizational direction.
• Fully learn and execute the implementation process to ensure the ability to coach the team.
• Coach team members and clients on the correct use of HCM applications, implementation of standard processes and procedures.
• Oversee delivery of Tier 1 and Tier 2 support for HCM and Payroll, ensuring prompt, accurate, and compliant solutions.
• Manage end-to-end implementation projects from planning and execution to testing, go-live, and post-launch support.
• Partner with cross-functional teams (development, reporting, training, support) to align systems functionality with business needs and optimize customer experience.
• Own escalation management for HCM and Payroll, resolve complex issues, and improve process documentation and internal controls.
• Stay informed of HCM platform features and updates, and assess their impact on existing operations.
• Be hands-on in the HCM implementation process and demonstrate the ability to effectively execute it, serving as both a leader and a practitioner.

Required Experience & Qualifications:

• 5+ years of experience leading Implementation or Customer Success teams in a SaaS, startup, or fast-paced B2B/B2C environment.
• 5+ years of leadership in the HCM environment; payroll or benefit experience is preferred
• Proven success in scaling teams, maintaining SLAs, and achieving performance targets.
• Deep understanding of systems and operations with a strong technical foundation.
• Demonstrated ability to prioritize work across multiple projects and initiatives in a high-growth environment.
• Strong analytical and data-driven decision-making skills.
• Effective communicator and collaborator with strong interpersonal instincts and ability to build trust across departments and client teams.
• Self-motivated, detail-oriented, and highly organized, with a bias for action and follow-through.
• Hands-on experience with systems implementation, business process configuration,s and integrations.

Preferred Qualifications:

• Bachelor’s degree in information systems, HR, Business Administration, or related field.
• HR certifications such as SHRM-CP, PHR, or equivalent preferred.

What We Offer:

Competitive salary and performance-based bonuses.

Employer-paid comprehensive benefits package for employees, including health, dental, vision, and retirement plan

Opportunities for professional growth and advancement within a rapidly growing company.

A collaborative and innovative work environment where your contributions are valued.

A high-impact, hands-on leadership role with room for growth in a company experiencing consistent 20–30% annual growth.

If you are driven by results, passionate about client success, and energized by leading teams through change, we want to hear from you.

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